At TrendNest BD, we value our customers and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return, please ensure that:
- The item must be in the same condition that you received it.
- The item must be unworn, unused, and in its original packaging with all tags and labels intact.
- You must have the receipt or proof of purchase.
- Returns must be initiated within 3 or 7 days of receiving the item.
2. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (like food or flowers).
- Personal care items (beauty products, innerwear).
- Customized or personalized products.
- Items on clearance or “Final Sale.”
3. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right. We recommend making an “Unboxing Video” as proof for any damage claims.